![]() Shipping costs paid on our website are only for the transportation of your package by the carrier. Transit times once the carrier receives the package is linked below. Orders leave our warehouse in approximately 2 business days. You can visit, UPS.com or your country's government website to research the import rules for your specific country. By completing an order on the PBL online store you agree to pay any additional import duties, VAT, fees, or otherwise that shipping carriers may impose before delivering your package. Pinball Life is not responsible for any extra fees imposed by shipping carriers pertaining to import and/or duty fees. Pinball Life does not collect said duties/tariffs/VAT for any country outside of the USA, therefore we do not include these charges as part of the quoted shipping costs on goods purchased from our website. You can visit, UPS.com or your country's government/customs website to learn more about the import rules and regulations of your specific country. Every country has different rules that apply to different importing situations. Import duties (sometimes referred to as tariffs) are fees on goods imported from outside of the country you live. Pinball Life is not responsible for import fees customers MAY have to pay and we cannot alter the description of goods or value for your order. (if applicable) when they receive the goods. ![]() All customers are responsible for paying their country's duties, taxes, tariffs, VAT, fees, etc. If you do not see your country listed in the drop down list when estimating shipping, checking out, or trying to create an account, we do not ship to that specific country. We ship to approximately 35 different countries. The USPS scans packages randomly and sometimes the tracking details are posted online after the package has already been delivered. The USPS has tracking however their details are not always up to date. FedEx and UPS updates are very detailed and timely. FedEx and UPS provide door to door updates both domestically and internationally. We do not control shipment tracking updates once packages have been picked up by the carriers. Tracking numbers are linked to your order once the order has shipped. You can also get your tracking number by logging into your account and looking up your order history. Carriers may require up to 24 hours before details become available. You can follow the link within that email to get detailed tracking from the carrier. You will receive a tracking email as soon as your order ships. We do not ship via USPS due to delivery issues and lack of accurate tracking information. When viewing your cart, click the words "ESTIMATE" to estimate shipping.Ĭurrently we are only shipping UPS and FedEx International. Once you've added items to your shopping cart, you can estimate shipping to your location. ![]() Our shipping rates are based on the total weight of your package. International orders can take an additional 3-7 business days to be delivered. So the delivery origin is Chicago and can take 1-5 business days to be delivered domestically depending on your location. Carrier delivery times are estimates! We are located about an hour northwest of Chicago. ![]() Once the order is picked and boxed, we'll generate the shipping label and hand the package over to the carrier. ![]() Towards the end of the week we are caught up and in “real-time." So on Thursdays or Fridays, we could be fulfilling orders placed within the last 24 hours or that same day.Īssuming you read the first question "When will my order ship?" you know that orders usually take 24-48 hours to leave our warehouse. We begin shipping Monday orders on Tuesday or Wednesday, depending on how busy the weekend was. New orders placed on Monday do not ship on Monday because Mondays are used to process the weekend orders. On Monday we are first processing orders from Friday night, then Saturday and Sunday. We don’t work nights, Saturdays or Sundays. We process orders in the order in which they are received. I live outside the US and I am not satisfied with a product I purchased. I live in the US and I am not satisfied with a product I purchased. What is the warranty period for your products?ĭo I need an RMA (Return Merchandise Authorization) number? Will you ship my order to a hotel? RETURNS Will you modify the customs forms and lower the value of the products I have purchased? I live in a country where the government charges outrageous import taxes/duties. How fast will my international shipment get to me? I do not live in the USA, will you ship to me?ĭuring checkout of international orders, what does it mean when the shipping options display "Excludes possible customs duties"? Why hasn't my tracking information been updated? ![]()
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